At welcomenewmommies we understand how important it is to receive your purchased products in the finest condition, and on time. We work around the clock to try and get you your products in the shortest timeframe possible.

You can reach us at info@welcomenewmommies.com or welcomenewmommies@gmail.com, 9030804193, between Monday – Friday, 11am – 8pm in case of any queries. We strive to answer & fix all queries within 24 hours.

Order Confirmation:

Once you place an order, you will receive an email confirming the same. Please check your secondary and spam folders as well

Shipping Duration:

  • All your order will leave our warehouse within two days from the order placement.
  • If it’s a pre-order it takes 3-4 weeks for the order to dispatch.
  • Books will be usually shipped only on Fridays only.
  • All toys will reach you between 1 – 10 working days depending on the product category.
  • All books will reach you within 1- 15 days of your order confirmation.

Shipment Communication :

We send emails once your order is confirmed, shipped,during transit and also when the item is delivered.

For more information, please mail us on info@welcomenewmommies.com or welcomenewmommies@gmail.com.

In situations beyond welcomenewmommies control there may be circumstances, which cause a delay. In such cases, Welcomenewmommies will ensure delivery in the earliest possible timeframe.

Returns & Exchanges:

Welcomenewmommies accepts returns only on product damages during transit on receiving the parcel. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:

  • You must raise a return request by emailing us on info@welcomenewmommies.com or welcomenewmommies@gmail.com within 24 hours of receipt of your order. Or you may call us on 9030804193.Please note that we might not be available much on instagram and facebook messenger.
  • Product packaging, labels & tags must not be tampered with.
  • Product must be in perfect condition.
  • Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
  • Exchange or return on Books is not available as the books are pre-loved and the condition is already described on the product description.
  • Refunds will only be processed for damaged or defective products in the form of replacement or store credit.
  • If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit.

Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
Refund of money will take 3-7 working days on receiving the parcel in our warehouse.

Welcomenewmommies reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Do you ship internationally?

Right now we only ship within India. If you are stay out of India there are two options for you to get access to gee-gee Products:

  • You can instantly download files from my web store. These products are in PDF formats that will be emailed to you instantly upon payment. You need to download, print / laminate.
  • If you have a bulk order to be shipped internationally, please write to me on welcomenewmommies@gmail.com with your requirements and order details. You will have to bear the International shipping costs at the actuals. These will be shared with you before payment.